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Shipping & Delivery Policy
- Handcrafted Processing Time
As each of our products is crafted by masters, processing requires additional care. Items requiring master craftsmanship will have a 1-2 business day extended processing time. (Applied to the base timelines below)
- Processing Time
All orders are processed and packed at our warehouse within 3-5 business days after payment verification (excluding weekends and public holidays). If your order contains pre-sale items, the expected shipping date will be clearly stated on your order page and in the shipping confirmation.
- Shipping Destinations & Methods
We ship to over 200 countries and regions worldwide. Main shipping methods include:
– Standard Shipping: Cost-effective option for non-urgent deliveries. Basic or no tracking available.
– Priority Shipping: Faster delivery with full tracking. Recommended option.
– Express Shipping: Door-to-door expedited service via carriers like DHL/FedEx with complete tracking.
> Please note: Actual delivery times may vary due to holidays, weather, customs policies, and other factors.
> After processing (3-5 days), delivery typically takes 7-30 business days depending on destination and shipping method.
- Shipping Cost Calculation
Shipping fees are calculated based on your order’s weight, dimensions, and destination. You’ll see the final shipping cost at checkout.
- Order Tracking
Once your order ships, we’ll send a shipping confirmation with tracking number to your registered email.
- Customs & Import Taxes
Important: For international orders, the recipient may be responsible for paying import duties, taxes, and customs clearance fees charged by the destination country. These are the buyer’s responsibility and are not included in our prices. We cannot control or predict these charges. Please check with your local customs office for details. Refusal to pay these fees may result in your package being returned, and any resulting return shipping costs will be deducted from your refund.
Return & Refund Policy
- Return Policy Summary
> We want you to be 100% satisfied with your purchase. If you are not happy with an item, please contact us within 10 days of receipt to initiate a return.
- Return Conditions
> – Items must be unused, unworn, unwashed, and in original condition.
> – Original tags and packaging must be included.
> – Please provide your original order number or receipt.
> – The following items cannot be returned: personalized/customized products.
- Return Process
> 1. Contact Us: Email our customer service at [email] or submit a request via the Contact Us page within the return window. Include your order number and reason for return.
> 2. Get Authorization: Our team will review your request and provide a Return Authorization Number and warehouse address. Unauthorized returns will not be accepted.
> 3. Ship the Item: Pack the item securely, include the authorization number, and ship to the provided address. We strongly recommend purchasing shipping insurance and retaining your proof of postage.
> 4. Receive Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
- Refund Details
> – Refunds cover the item’s purchase price.
> – Original shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
> – Return shipping fees are the customer’s responsibility.
- Exchanges
> We currently only offer a “return and repurchase” process for exchanges. Please follow the return steps above to send the item back, then place a new order for the desired product.
Payment Security
> Your payment security is our top priority. We protect all information transmitted during checkout through SSL encryption technology. We do not store any of your sensitive credit card information. All payment transactions are processed by PayPal, a renowned and compliant third-party payment gateway that adheres to the strictest PCI-DSS security standards.
Accepted Payment Methods
> We accept the following payment methods:
> – PayPal
(Note: The Chinese text mentions only PayPal, so the English translation reflects this. If other methods are accepted, they should be listed here.)
FAQ
Q: How long after my order ships will tracking information update?
A: Tracking information typically begins updating within 24-48 hours after shipment. If no update appears beyond this time, please wait patiently or contact us for assistance.
Q: My package shows “delivered” but I haven’t received it. What should I do?
A: First, please verify the accuracy of your provided address and check with neighbors or property management. If still missing, contact us immediately so we can assist in filing an investigation with the shipping carrier.
Q: Can I modify or cancel my order?
A: Once an order enters the processing phase (usually within 24 hours), we cannot guarantee modifications or cancellations. Please immediately email our customer service with your order number, and we’ll make every effort to assist.
Q: Who covers return shipping costs?
A: If returning due to personal reasons (e.g., changed mind), you will be responsible for return shipping fees. If the return is due to our error (e.g., damaged item, incorrect product), we will cover the costs and provide a return label.
